Advancing Performance Excellence: Baldrige 201 — October 28 Rapid City Workshop

Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times a year) by exploring deeper the Baldrige Framework and the Baldrige Criteria for Performance Excellence.  It is a requirement for Evaluators for the South Dakota Performance Excellence Award, but it is open to all leaders and professionals wanting to learn more about how Baldrige can improve outcomes, optimize results, and promote better alignment in any organization.

The Baldrige framework provides a systems perspective for continuous improvement and advancing performance excellence. The Baldrige “Criteria for Performance Excellence” reflects the leading edge of validated management practice, against which any organization can measure itself to identify and prioritize improvement opportunities.

The workshop will explore:

• the Baldrige Criteria at a deeper level, helping attendees understand the roughly 270 questions within Baldrige (each representing a process and each representing a best practice of high performing organizations)
• the  Baldrige Scoring Guidelines, which represent a maturity rubric that helps leaders better understand their organization’s strengths and improvement opportunities
• how to identify key factors within any organization – those environmental factors that organizations must understand and/or be responsive to in order to ensure high performance
• the fundamentals of evaluation, including identifying strengths and improvement opportunities against the Baldrige Criteria, writing feedback comments, evaluating results/outcomes (for Evaluators, additional on-line modules will go into more depth on each of these topics).

The workshop will also explore changes in the 2022 Baldrige Framework, such as organizational resilience; inclusion & equity, and digitization (Fourth Industrial Revolution, artificial intelligence).

Cost for the full-day session is $200 for members ($400 for non-members). Attend “Principles of Performance Excellence: Baldrige 101” workshop — an introduction to Framework — the previous day and attend both for $300 (members) or $600 (non-members)! One copy of the Baldrige “Criteria for Performance Excellence” book is included in these fees.

Don’t miss the great opportunity to learn about what drives performance excellence in any type of organization — businesses, schools, hospitals or senior care, nonprofits, or governmental agencies!