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"Best Practices in DEI Series" Module 7: "Building DEI Into Core Operations" -- May 3 Hybrid Workshop

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Over the last couple of years, we’ve all be made aware (or powerfully reminded) of the importance of diversity, equity, and inclusion (DEI) within our organizations and our communities.  The imperative is clear: inclusion and racial equity optimizes organizational performance and societal outcomes — not only for people of color, but for everyone.  But wanting to be more inclusive and actually being more inclusive are usually two very distinct conditions.  The latter takes work: policy and system changes, education and discernment, intentionality and constant effort.

The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence — is pleased to host a special online workshop series: “Best Practices in DEI.”  The series will be seven stand-alone half-day modules and can either be attended “ala carte” or as a complete series.  The content is uniquely aligned with the Baldrige Performance Excellence Framework, exploring many facets of diversity, equity, and inclusion through the lens of this proven Framework (though your organization does not have to be officially using Baldrige to benefit from the value of this series!). The seventh module is Wednesday, May 3: “Building DEI Into Core Operations.”  (Other module dates and topics listed below.)

The workshop will be offered as a hybrid offering, in-person (Prior Lake, MN) and streaming online.  It will also be considered a pre-conference workshop to PEN's annual conference, PENworks 2023 (May 4) or can be experienced stand-alone; information on PENworks is here.  Discount available for those attending the conference.

The series will feature seven half-day online workshops — highly interactive discussions that will explore results-based methods and proven effective practices that will help organizations better appreciate diversity; improve inclusion within its workforce, supplier network, and marketplace; and promote greater equity within their organizational systems.  Participants will walk away from each session with a tool, a template, and/or a process – all carefully designed or curated by experienced DEI experts.

Each workshop will be facilitated from a combination of leading experts in DEI, this last workshop by:

  • Lisa Tabor, President & Owner, CultureBrokers LLC
  • Sandra Ogunremi, DHA, Spiritual Care Services, Diversity, Equity & Inclusion, Monument Health, Rapid City SD

Session 7 is May 3 from 1:00-5:00 CT and will focus on creating more inclusive, equitable customer-focused processes, core operations, and measurement systems.  Specific areas of focus in this workshop (with Baldrige Framework references in parenthesis) include:

  • Building equity & inclusion into customer "listening posts" to understand customer and market segment needs [3.1a(1-2), b(1)]
  • Building and managing customer relationships (acquiring and retaining customers), enabling customer to access information and support, and equitable customer experience and fair treatment for different customers, groups, and market segments [3.2a(1, 2, 4)]
  • Determining customer satisfaction, dissatisfaction and engagement of all customers [3.2b(1)]
  • Considering DEI in product/service and process design [6.1a(1,3)]
  • Integrating DEI into supply chain -- in selecting and managing suppliers and partners [6.1c]
  • Measuring DEI efforts [4.1a(1)]

We will also explore best practices of high performing organizations (those who have won the Baldrige National Quality Award) to better understand how they've integrated DEI into these processes.

If attending “ala carte,” this workshop is $200 for PEN/WCPE members ($400 for non-members).  Attending this workshop at the conference is $175/each. 

May 3rd, 2023 1:00 PM   through   5:00 PM
United States
Event Fee(s)
PEN Member -- this workshop only (in person) $ 200.00
PEN Member -- this workshop only (online) $ 200.00
PEN Member -- this workshop and conference (in person); register for conference separatey! $ 175.00
PEN Member -- this workshop and conference (online); register for conference separatey! $ 175.00
Non-Member (in person) $ 400.00
Non-Member (online) $ 400.00
PEN Premium Member (will contact you regarding in-person or online preference) $ 0.00

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