Creating WOW World Class Service Moments: the Disney Way! — Oct 5 Stillwater Retreat

The Performance Excellence Network is pleased to announce a special learning retreat Friday, October 5: “Creating WOW World Class Service Moments: the Disney Way!”  The retreat will be facilitated by Louie Gravance, former Disney Institute Professor and will be hosted at the Lowell Inn in Stillwater.  The retreat is intended for leaders at all levels and professionals that have frequent direct contact with customers.

This high energy, interactive session explores what a WOW moment looks like, sounds like and feels like – and why delivering them is good for everyone involved.  The session is full of tools and proven methods used at Disney to take leaders from thinking to feeling to action.

You will learn:

• How to create and maintain a consistent service culture that delivers “magical moments” for every customer interaction
• How to inspire your team to focus on customer service, customer needs, and customer relationships
• How deliver on those customer “moments” of truth – at all levels of the organization
• How world class customer service also helps increase workforce engagement

These proven Disney best practices work not only in service companies, but also with:

• healthcare systems
• manufacturers
• education institutions
• nonprofits & governmental agencies
• any organization with customers & employees!

The retreat will be hosted at the historic Lowell Inn in Stillwater, MN — creating an environment for learning, networking, and relationship building.  Come early for a special networking reception the evening before (Thursday, October 4 from 5:00-7:00) to meet the facilitator, network with other leaders interested in world class service, and take in the beautiful fall colors of the St. Croix on the patio of the Lowell Inn!

Time is included to practice and build a plan to take back to your organization — one that will absolutely improve your organization’s level of service!

Investment is $450/person for PEN members.  Groups of 3-4 registering at the same time are $425/each, and groups of 5 or more registering at the same time are $400/each.  Non-members $900/each.

Breakfast, lunch, and snacks during the retreat included, as are materials.

Optional networking happy hour the evening before (Thursday, October 4 from 5-7PM) with heavy hors d’oeuvres and open bar is $40.

Don’t miss this unique and powerful event — register today!

Biography

Louie Gravance learned at an age earlier than most the necessary building blocks to create a successful career in one of the most challenging industries: entertainment. At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a twelve-year adventure at the Walt Disney World Resort in Orlando, Florida.